![]() ![]() Manage weight and balance of the aircraft and oversee Passenger boarding. Warriors who work mostly outdoors loading the bags and cargo, directing our airplanes in and out of the gate, and assuring safe, ontime performance. "This is who gets called when flights get canceled or there's weather, so you've got to be a really good listener.The airport environment is one that is both fast paced and exciting! Join our dedicated Team of Frontline Employees who LUV working with Customers and each other. "You want to come across as someone who's helpful, knowledgeable, and empathetic," Muccio said. He also emphasized that candidates should be comfortable with technology and digital tools to help customers reschedule flights, receive refunds, or get travel information. Muccio said the main qualification he looks for in remote roles is customer-service experience. If the interview goes well, the team starts to extend offers and go through background checks. ![]() Then, there's a panel interview, either virtual or in person, depending on the candidate's location. For the remote call-center roles, they invited about 2,000 candidates to interview and expect to hire 500 by November.įirst, candidates answer basic screening questions via online platforms about logistics, such as access to the internet and location. Of the candidates that interview at Southwest, Muccio said about 55% receive a job offer. Muccio spoke with Insider about what the new Southwest hiring process looks like and how to stand out. In addition to Southwest's open positions, candidates may be enticed to apply by the fact that Southwest avoided furloughs, layoffs, and pay cuts throughout the pandemic - this was not the case at other airlines, such as United and American, which furloughed 32,000 employees combined in October 2020. With concerns about an economic downturn, now may be the time to get in the door at the popular airline. This comes as other industries, such as tech and finance, face layoffs and hiring freezes. "We're very fanatical about making sure that we hire to our values." "We're not lowering the bar," Muccio told Insider in a previous interview. Southwest also dropped the GED requirement for some airport roles. Given the highly competitive labor market, Southwest focused on creating more efficient hiring practices to prepare for summer travel: Muccio's team started having career days at different airports, giving candidates job offers on the spot. When the recruiting team announced remote roles, they received 27,000 applications in 90 minutes and had to close the post, Muccio said. In September, the airline plans to close its in-person reservation centers across the country and allow all customer-service agents to work from home. To attract more talent around the country, Southwest also offered remote jobs for the first time. Additionally, the company is still aiming to onboard between 3,000 and 5,000 new employees by the end of 2022. Muccio said Southwest has hired 10,000 new employees so far this year, returning to pre-pandemic staffing levels. ![]() ![]() That's partly thanks to the airline's rigorous hiring efforts, said Greg Muccio, the senior director of talent acquisition at Southwest. But this year, the company has turned things around and has one of the lowest rates of cancellations among US airlines, when domestic travel is in the midst of a chaotic season. Last summer, Southwest was falling behind its competitors, struggling with flight disruptions because of understaffing and technology malfunctions. Southwest also announced its first-ever remote roles and has seen strong demand for the positions.The airline created a more efficient hiring system to keep up with the competitive labor market.Southwest has hired 10,000 new employees in 2022 and plans to bring on between 3,000 and 5,000 more.Account icon An icon in the shape of a person's head and shoulders. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |